Services
Technology Expertise That Keeps Your Business Moving
From project management and consulting to systems integration, technical support, and maintenance, CTI provides the expertise to help you implement and operate technology with confidence.
Project Management
Many CTI projects involve mission-critical implementations that require careful planning and execution. Our PMP-certified leaders help ensure that projects are delivered within the agreed scope, schedule, and cost while maintaining the required quality standards.
Consulting
CTI provides consulting and professional services supported by experienced professionals with expertise in implementing projects ranging from small to large-scale engagements. Our experience allows us to provide practical industry advice and help organizations address technology requirements while reducing implementation risks.
Systems Integration
CTI provides systems integration services that connect technology solutions with existing business environments. Through the Channel Group of Companies and its subsidiaries, we support the integration of technology products and services with existing systems and provide local technical expertise during implementation.
- Existing System Integration
- Hardware and Software Integration
- Technology Implementation
- Local Technical Expertise
- Testing and Deployment
Technical Support
CTI provides responsive technical support through its nationwide presence, helping customers maintain reliable operations and minimize service interruptions. Our 2-2-0-0 service level principle provides a target of 2 hours for response, 2 hours for repair, zero repeat calls, and zero penalties.
Our 2-2-0-0 Service Approach
Response
Repair Target
Repeat Calls
Penalties
Maintenance Services
CTI provides Second Line Maintenance (SLM) services for ATMs, EFTPOS terminals, Retail POS/ECR systems, kiosks, and other self-service technologies. Our maintenance services include advanced diagnostics and troubleshooting for hardware and software issues, preventive and corrective maintenance, on-site and remote support, spare parts management, and SLA-driven response to help minimize downtime and maintain reliable operations.
Supported Technologies
ATMs
EFTPOS Terminals
Retails POS/ ECR Systems
Kiosks
Self-Service Technologies